Availability / Responsibility / Stability
IT Services and Support is a competitive market place and we understand the need to differentiate ourselves from other companies. Here are some reasons why we think you should speak to Enlinea.
We’ve been here a while
Established in 2002 we are an organisation with many years of experience and a variety of long standing clients happy to provide references.
We’ve invested heavily in our own business
It is a cliche but we are big enough to cope and small enough to care about your business. Our head office is a 2000 sq ft office in Glasgow City Centre. It is a not a virtual office and your call is not being forwarded to a mobile. Our UK Cloud solutions are based within UK tier 3 data centres. We only use servers we own and manage. Our primary storage facility is in Edinburgh. Our industry so often involves going to meet new clients that it is easy for the supplier to hide a lack of critical infrastructure and staff. We would welcome anyone to come in and see how we work.
We think about business as much as IT
We look at your IT from a business perspective. We don’t suggest new things because we think they are interesting and wait until there is a proven business case for a new solution.
We are here to stay
We’re stable and secure with year on year growth and have the expertise, support, services and solutions you’ll need now and ten years down the road. A percentage of new clients come from providers who have simply vanished, often taking key infrastructure details with them. We are not looking to sell the business and we are carefully looking to expand by acquiring similar client bases over which we can apply our way of doing things.
We’re always trying to get better
Our range of Managed Services and pro-active monitoring solutions is constantly evolving.
We take responsibility and are fully accountable
We are willing to take complete responsibility for the items we cover or the solutions we provide. This is one of the most common reasons clients might get referred to us. Too often the client ends up stuck between multiple providers with them all blaming each other.
We can provide a wide range of services – one invoice and one company to call
Our services will often cover everything a business needs from IT. If we don’t provide it directly we can bring in a partner. This gives you one manageable cost and crucially one point of contact for all issues. We don’t force this on you at any point and our engineers have no incentive to “sell” anything.
We don’t have a sales team
We do not have sales people in the conventional sense. A new client will meet a consultant who will put a solution together. Our business has been built on word of mouth and integrity and in many cases we now act for clients in an advisory capacity on other IT projects to ensure that a supplier delivers value for money.
We have a comprehensive means to esclate the few issues we cannot solve directly with fast access to partner support at companies like Microsoft, Dell, Cisco and VMWare – we don’t always have all the answers but have relationships in place to make sure we have backup.
We provide support when you need it – no waiting
Our helpdesk support means no waiting to speak to someone about your urgent problem. Just call, email or open a ticket and someone will start work on it straight away. The person that takes your call is most often the person that will deal with your issue from start to finish. Our support line has no options to choose from – just add us to speed-dial.
We have a wide range of partnerships to help provide the best support
We leverage partner relationships to get the best for our clients. We are a Microsoft Partner. Some of our other partners include Dell, VMWare, ESET, Symantec, StorageCraft and Cisco. In addition we have an array of wholesale partnerships for connectivity solutions. We invest in our business and people to meet the stringent requirements and certification levels demanded by our partners.