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 Whether you are looking for a maintenance contract, emergency on-site IT Support or just some helpful advice, we have the support solution to suit you. We offer on-site IT Support and Managed IT Services across the Glasgow and Stirling areas and right over Central Scotland. We can also manage manufacturer hardware warranty services on your behalf.
We can offer support at a fixed annual cost which can be broken down into manageable monthly payments. Where we have not supplied your IT infrastructure it will be necessary to conduct an audit of your equipment to give pricing on this.
We understand that different companies have different needs and our support package can be tailored to fit your exact requirements. With our range of software tools and monitoring options we are alerted to potential problems and can often resolve them before they can impact on your business. Our secure remote access solution means we can resolve most issues within a few minutes. Should the issue require an on-site visit this will be carried out well within whatever response time we have agreed with you. 99% of calls to our main support number are answered by an engineer within 15 seconds (i.e. before entering any call queue). Our phone/CRM software means that your company’s calls should generally be taken by the engineers most familiar with your network. Support requests can also be logged via email or via the enlinea support tool installed on each system we manage. Of the servers enlinea have supplied and maintained since formation in 2002, we currently have an uptime average of 99.999% (when excluding scheduled downtime and power outages). Benefits of Managed IT Services • Reduce system downtime • Increase productivity • Proactive and rapid reactive IT support - via remote access, telephone helpdesk and on-site • Ensure systems, software and virus checkers are up to date • A full IT System audit • Easy to use fault reporting system • Monthly or weekly reports • Manageable monthly payments • Strict Service Level Agreement (SLA) • Unlimited Telephone / Remote / On-Site Support  Click Here to download our Managed IT Service Support Brochure. Click Here to download a sample Monthly Management Report. Click Here to visit our managed services mini-site at www.manageit.com.We’re conscious our potential customers are faced with a wide array of options when looking to choose a new support provider. If your company has only 3 or 4 PCs and no server then the choice for IT support can be quite vast – there are many people and companies with the skills required to support a PC. However, if you have a server or many servers relied upon for business functions then the side-effect of poor IT support can be very costly. Even with 5 staff unable to access a critical application or server the costs of downtime can outweigh the savings made with cheap IT support in a matter of hours. To help highlight some of the points to consider when choosing an IT Support provide we've created a short document which you can download below: Click Here to download our list of points to consider when choosing an IT Support partner.Please contact us for a free system audit.
By purchasing a block of hours in advance through our flexible payment model you can make substantial savings.
If you require more than 16 hours please contact us and we will be happy to quote for the package you need. Our support hours carry no service level or response time to problems - if you require this type of service please contact us about our contract options. Support hours can also be used with our managed services to cover non-support work which might not be included within your support contract - e.g installing a new pool of PCs.
We can offer support on an ad-hoc basis. Our standard charge is £85.00 ex VAT per hour + call-out/travelling charges. This service is subject to availability and carries no service level agreement.
Please contact us for quotes for installation work.
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